What payment methods do you accept?
If you order via our website, we accept the following payment methods: Mastercard, Visa, Discover, or American Express cards. In special cases we will accept Open Account payments, but only after we've been contacted by you, the customer.
If you decide to phone/fax/mail your order in, we accept Mastercard, Visa, Discover, American Express, Western Union Quick Collect, cashier's checks, personal checks, business checks, money orders, and Woodworker's Supply Open Accounts.

When does my credit card get charged?
Your credit card is charged at the time the order is processed in our computer systems, which is typically anywhere from 1-24 hours following the time you've placed your order on the website. Your card is NOT charged when you place your order on the website.

Do I have to pay sales tax?
We are required by law to collect sales tax from customers purchasing from or shipping to the three states in which we have physical locations: New Mexico, North Carolina, and Wyoming. Sales tax will be automatically calculated at the time of the transaction so that you will always know how much tax you will be paying as you shop.

Do you price match?
This is our commitment to you; if, before you buy, you find a bona-fide, printed nationally advertised, delivered price on an identical, available product that is lower than the price in the catalog, we will match that price and subtract 10% of the difference from your bill. If you do find a lower, printed nationally advertised, delivered price on an identical, available product within 90 days of purchase from us, we will refund the difference plus 20% of that difference. We also price match against other internet sites, once verified by our sales staff.

How much does shipping cost?
Shipping is computed based on dollar amount and is available on our Help Page: Shipping Costs

Do you ship outside of the United States?
We ship all over the world. For more information, see our Help Page: International Orders

How can I get a shipping quote?
To get the most up-to-date prices on shipping you can contact our Internet Sales Staff at internetsupport@woodworker.com. For international shipping rates, contact our International Sales Rep, Clay Taylor.

How do I create an account?
Creating an account at Woodworker.com is easy:
1. Click the link labeled "Create/Edit Your Settings" located at the top of any page on our site.
2. On the next page click on the button labeled "New Visitor Setup." Clicking on the button will take you to the setup form.
3. Fill in the form with your information. Only those fields with underlined labels are required. Fill in as much of the other information as you wish to.
4. Click on the button at the bottom of the form to verify the information.
5. Verify the information you entered on this next page. You may notice that the city has been filled in for you if you left the field blank on the form page. However, we realize that some cities share the same zip code. If this is the case for your town, verify the name of the city is correct. If not, you can edit it on this page.
6. Click on the button at the bottom of the page to confirm the information is correct. Your account will now be created.

Congratulations, you have created an account! You can now edit any additional information. If you want to create a different shipping address then select the "Edit Shipping Addresses" button. If you wish to create a payment method and save it in our Secure Encrypted Database, you may do so at this time, or at the time of checkout. During checkout, you have the option of creating a new payment method if you haven't already, with the option of saving this information for future use.

I forgot my password. Can you help me?
We can help you recover your password. First, if you entered a "Password Reminder Phrase" then you can try that. Click on the "My Account/Login" link at the top of any page. Under the "Login" button is a link labeled "Click here if you are having Login Problems." Clicking on this link will open a pop-up window that offers instructions on retrieving your Password Reminder Phrase. Enter your email address, click on the button, and your password will be emailed to you shortly. If your password reminder phrase doesn't help, then please contact our Internet Support who will let you know what your password is:
Phone: 1-800-231-2748 x3001 or x3074
Email: internetsupport@woodworker.com

How do I change my password?
Changing your password requires you to login with your old password first.
1. Log on with your old password. You will be taken to the Account Settings page.
2. Click on the "Change Password" button.
3. At the top of the next page, please enter your old password into the "OLD PASSWORD" box and create a new password in the "NEW PASSWORD" box. Please enter this same new password into the "PASSWORD CONFIRMATION" box. Click on the "Continue to Confirmation Screen" button to verify you wish to change your password.
4. Click on the confirmation button on the next page and your new password will be set. If you so desire, log off and log on with your new password.

How do I change my email address?
Changing an email address is easy:
1. Log on to your account. You will be taken to the Account Settings page.
2. Click on the "Change Email Address" button. Follow the steps and your email address will be changed.

What does having an account do for me?
Registering an account on Woodworker.com opens up a whole world of features to you:
1. Save your Checkout Settings information (billing and shipping addresses, ship methods and special instructions, payment methods).
2. Save a Wish List.
3. Save a Custom Catalog.
4. Save one or more Project Lists.

For more information on the website features, see BELOW.

How do I purchase a gift certificate?
If you wish to purchase a GIFT CERTIFICATE online, search for "gift certificate". Add the gift certificate(s) to your shopping cart just as you would with any other product we sell. Your order for the Gift Certificates will be processed the same as any other order. You can either decide to ship the certificates to another address, or to yourself; they will arrive as paper certificates with a registered Gift Certificate Number. We will soon be adding the ability to send a Gift Certificate to a recipient via email.

How do I use my gift certificate?
If you have a Gift Certificate with a prefix of "E" or "W," you can use this gift certificate online. During the checkout process, you will find a box you can enter the Gift Certificate number into. Click the button labeled "Apply To Order" to view how your order will be affected by the value of the certificate.
If the certificate you have contains only numbers, you must mail this certificate into us so that we can validate it. We cannot accept this type of Gift Certificate online.
See our Help page for the "fine print" about our Gift Certificates.

How do I find products?
There are several ways to search for products on Woodworker.com:
1. Wizard Query ^®Search - type in a manufacturer model or part number, a brand name, a keyword, and select one of three search logics: All of the words, Any of the words, The exact phrase.
2. Browse Products by Category - click on the link labeled "Products by Category" at the top of any page on the site. The page that loads will have all of our product categories and subcategories listed on the left hand side, with the appropriate results on the right side of the page.
3. Browse Print Catalogs - powered by our Browse Print Catalog Engine^®, the Browse Print Catalog allows you to browse low-resolution pages of our print catalogs! Click on the link labeled "Browse Print Catalogs" located at the top of the page. On the next page, select the catalog you wish to browse. You can go directly to the page you want to look at by using the pulldown menu left of the catalog cover picture, or you can electronically thumb through the catalog by clicking the "Next Page" button. When you've selected a page, click on the "Product Presentation" you wish to see more details about, and you will be taken the full presentation of the products.

How do I add items to my shopping cart?
There are two methods to add items to your cart:
I. Once you are at a product presentation page, scroll down the page until you see the "orderbox" area - the list of items available to order on that page.

1. Enter the quantity desired on the line of the item you wish to order. If there are multiple items you wish to purchase on the same page, simply enter the quantity desired for each line item.
2. When you are done, click the "ADD" button next to any of the items you've entered quantity for. These items will be added to your cart.

II. Use the Rapid Order feature.

1. The "Rapid Order" box is located at the top of every page as well as in the shopping cart.
2. Enter the part number (as seen in the catalog and on the website) into the box, and click the "ADD" button to add the item to your cart.

How do I change the quantity of an item in my cart?
Go to the shopping cart page. The desired quantity of each item is located on the right side of the line item. Change the number in the box to the desired quantity and click on the "mouse" icon to update the quantities.

My order is missing the discount. What do I do?
If you've already placed your order and a discount has not been applied, please contact our Internet Sales Staff at:
Phone: 1-800-231-2748 x3001 or x3010
Email: internetsupport@woodworker.com
To prevent this from happening in the future, make sure you return to Woodworker.com via the appropriate discount link provided in the email or other delivery method you received. While shopping, your discount should display in your cart. If it does not, go back to the original link you were provided.

What if I have a question about a product?
If you have technical questions regarding Woodtek tools and machinery, you can contact our Woodtek Technical Support at:
Phone: 1-800-545-WOOD (1-800-545-9663)
Email: Eric Fairfield
If you have questions regarding other products, you can ask our knowledgeable sales staff:
Phone: 1-800-645-9292
Email: sales@woodworker.com

What if I want to buy something I don't see on the website?
You may have something in mind when shopping Woodworker.com and aren't able to find it. If it's normally in our print catalog, then we may have just overlooked adding it to the website. Contact the Website Manager who will work on adding it to the site. Conversely, if it's an item we don't normally stock, we will be happy to special order it for you. Please contact our sales staff at 1-800-645-9292 to inquire about special orders.

How do I order a custom length bandsaw blade?
A&H Abrasives, a division of Woodworker's Supply, fabricates made-to-order bandsaw blades. Go to CustomBlades.com for details.

How do I order a custom made sanding belt?
A&H Abrasives, a division of Woodworker's Supply, fabricates made-to-order sanding belts. Go to CustomSandingBelts.com for details.

Where can I get replacement parts for "X"?
If you are looking for replacement parts for a damaged, lost, or otherwise missing item, please contact our sales staff at 1-800-645-9292. They can either get a replacement coming your way or point you in the right direction, possibly to a manufacturer, to get some assistance.

How do you use "X"?
Either before or after the purchase, our sales staff will be glad to answer questions to the best of their abilities. They may even have to hand you off to one of our Product Managers, skilled woodworkers in their own respect. Just call or email us your question at:
Phone: 1-800-645-9292
Email: technicalsupport@woodworker.com

How can I ...?
For a complete list of answers to technical and product questions that have been sent to us, please see our Technical/Product FAQs.

How do I use the wish list? How do I let others know about my wish list?
Everyone has a list of things they wish they could have. Woodworker.com lets you keep one, too. To use your wish list, do the following:
1. Click the "Wish List" link at the top of any page. You may be prompted to log in - this will save your Wish List information.
2. Locate a product you wish to add to your Wish List. Scroll down the page to the orderbox area.
3. On the right-hand side of the line items is a check-box in a column labeled "Wish List." Click on an empty check-box to add that item to your Wish List.

That's all there is to it. Now, if you want to notify your friends and relatives about your wish list, go to the wish list page, enter their email address into the empty box, and click on the "EMAIL WISH-LIST" button.

We will soon be adding the ability to search for a friend's wish list, based on their email address.

How do I use the Custom Catalog?
We've provided our customers with a "Custom Catalog" - a handy custom-catalog you create with items you specify. You can use this feature to quickly access those items you order on a regular schedule, items you like to watch the price on, or for any reason at all. To create your Custom Catalog:
1. Click on "Your Custom Catalog" at the top of any page. You may be prompted to log in - this will save your Custom Catalog information.
2. Locate a product you wish to add to your Custom Catalog. Scroll down the page to the orderbox area.
3. On the right-hand side of the line items is a check-box in a column labeled "Custom Catalog". Click on an empty check-box to add that item to your Custom Catalog.
4. Repeat this as much as you want. Your Custom Catalog can hold as many items as you want.

Congratulations, you've set up your Custom Catalog! Now, you can add any item to your Custom Catalog at any time. If you see a checkmark in the box, then that item is already entered in your catalog. You can also order directly from your Custom Catalog. Click on the link to gain access to your Custom Catalog. Enter desired quantities of any items in your Custom Catalog and click the "ADD" button to add the items to your cart!

What is "Your Projects"?
"Your Projects" is a handy way to keep track of what items you need for any projects you may be working on. To use the Projects Lists, do the following:
1. Click on the "Your Projects" link at the top of any page. You may be prompted to log in - this will save your Project List information.
2. To create a new project, use the pulldown menu and select "Create A New Project."
3. Give your project some information such as a name, a description, and a status. Click the "Save Changes" button when done.

You are now ready to use "Your Projects"! To add an item to your current project:
1. Go to a product page with an item you think you'll need for the project.
2. Scroll down to the orderbox area. On the right-hand side of the line items is a check-box in a column labeled "Project List." Click on an empty check box to add the item to your current project.
3. You can also add these items to any of your project lists. At the bottom of a product page, underneath the orderbox area is a pulldown menu with a list of your projects. Select which project list you want to use, then add the item to that project as described above.

If you see an item on a page with a checked box, it means it is already in one of your project lists.

What is "Rapid Order"?
Rapid Order is our way of providing a quick and easy method of adding items to your cart. It is located at the top of every page on our site, in addition to being on the shopping cart page. Enter the part number (as seen in the catalog and on the website) into the box, and click the "ADD" button to add the item to your cart.

How do I use the "Browse Print Catalog" area?
Browse Print Catalogs - powered by our Browse Print Catalog Engine^®, the Browse Print Catalog allows you to browse low-resolution pages of our print catalogs! Click on the link labeled "Browse Print Catalogs" located at the top of the page. On the next page, select the catalog you wish to browse. You can go directly to the page you want to look at by using the pulldown menu left of the catalog cover picture, or you can electronically thumb through the catalog by clicking the "Next Page" button. When you've selected a page, click on the "Product Presentation" you wish to see more details about, and you will be taken the full presentation of the products.

Do you have an affiliate program?
At this time, we do not have an affiliate program. If you have any questions about possible marketing ideas or plans, you may contact our Internet Marketing Manager at Arien Gessner.

Do you have an email list?
We have an email list that you can subscribe to by clicking here and filling in the required information. Our mailing list will sometimes offer customers special deals, advise them of upcoming Store Sales, in addition to other news and ideas. We do not sell, rent, or trade email addresses with other organizations. If you wish to join our mailing list, we will use your email address ONLY for the email list. If you wish to unsubscribe from the email list, follow the same link, which is also conveniently located at the top and bottom of any page on our site.

Do you use cookies?
Yes, Woodworker.com uses cookies. The reason is so that we can recognize who you are when you log on to the website. It will also allow us to know it's you when you come back after repeated visits. It also allows us to save your shopping cart for you. Other than that, we do not use cookies to track your usage on the Internet - only on Woodworker.com.

How do I know your site is secure?
We use Entrust as our Security Certificate Provider. You can find details about our Security Certificate by following this link. We utilize a secure connection at any time in which you are viewing your Checkout Settings information, logging on to use the website's advanced features, or when you are checking out from the shopping cart.

We are aware that some customers will not see the "Security Padlock" icon when checking out in the shopping cart. This is due to a browser problem and the way "framed" pages are displayed, such as when you Browse Products by Category. We assure you that your checkout is secure in every form while in a framed display even if you do not see the security lock. To confirm this, click on the side of the page containing the checkout screen. Now "right-click" the page and select the Properties option. The properties of the page will display the security certificate. If you have any questions regarding the site security, please contact our Webmaster.

Does woodworker.com use cookies?
Yes we do! Cookies are small bits of information stored on your hard drive that enable us to identify you when you enter our site and to provide some customized features such as Custom Catalog settings. When a regular customer walks into our store, a sales person often waves and says, "Hi," addressing the customer by name. That is how a cookie works. It's our way of saying "Hi!" Cookies also help us solve an old mail order problem of identifying you after you have moved to another physical address.

I added something to the cart, but now it's gone. What happened?
There might be several reasons this happens. Very likely, it's due to the way our website recognizes visitors and customers. If you notice this happening to you, please contact our Website Manager, Robert Tyrrell.

I have an AOL account. Will I experience any problems with Woodworker.com?
We have tried to make our website as easy to use for everyone, but sometimes you'll experience a problem we just didn't foresee or haven't figured out. If you experience an out-of-the-ordinary problem (items disappearing from cart, problems adding items to your cart, etc), please contact our Website Manager, Robert Tyrrell, and we will work to resolve the issue.

How can I contact a sales person?
Sometimes, there's nothing like speaking to a real-live sales person. You can contact our phone sales staff at 1-800-645-9292. Or if you prefer, you can email them at sales@woodworker.com.

How can I contact Internet Sales/Internet Support?
Our Internet Sales/Support staff can be helpful in recovering passwords, inquiring about website orders, inquiring about products, determining sales and shipping quotes, and much more. They can be reached via:
Phone: 1-800-231-2748 x3001 or x3010
Email: internetsupport@woodworker.com

How can I contact the Webmaster to report a problem?
We appreciate it when visitors want to let us know of a problem or send us a suggestion. You can reach the website manager in two ways:
Email:Robert Tyrrell, Website Manager
Phone: 1-800-231-2748 x3105

Can you send me one of your catalogs?
Yes, we would love to send you one of our 200+ page, full-color retail Woodworker's Supply, Inc. catalogs. If you want your catalog mailed to a United States postal address, you can submit a Catalog Request form. Follow any link on the bottom of any page on the website, or by clicking here.
If you want your catalog mailed outside of the U.S., follow this link. Unfortunately, we can't send you a free catalog outside the U.S., but you will be able to purchase a single copy of our latest catalog for only $5.00.